Utilizing AI in hiring processes, like recruitment chatbots, poses risks due to inherent biases that can be programmed into algorithms or unintentionally learned by the AI as it processes data. This issue can hinder diversity and inclusion efforts in organizations, as seen in the case of recruitment chatbot, ChatGPT. For instance, an AI system developed by OpenAI has been criticized for exhibiting biases, potentially perpetuating inequalities in the hiring process. Intellectual property issues also arise with AI systems as they learn from—and can inadvertently reuse—copyrighted content. Hence, companies are urged to consider these potential risks while deploying AI in their recruitment processes. Moreover, hey can mitigate them through consistent adjustments and reviews of the AI system’s training data, output transparency, and strategic implementation.
