The piece explores the increasing reliance on artificial intelligence (AI) in organizations, questioning whether there is such a thing as too much AI. The award-winning hiring platform XOR is used as a case study. Although XOR successfully uses machine learning and natural language processing for tasks such as screening candidates, scheduling interviews, and onboarding employees, the full potential of such AI applications seems underutilized. AI-driven hiring tools can contribute more efficiently to employee retention and engagement, and companies should be more open to integrating AI into their broader HR management. Understanding the capabilities and limitations of AI, alongside thorough preparation and planning, can prevent over-reliance while maximizing AI benefits in business operations.
