The article emphasizes the crucial role of human experience over artificial intelligence in managing crises, driving transformation, and integrating cultures within organizations. It argues that while AI can assist in processing vast amounts of data and offer valuable insights, it lacks the empathy, understanding, and nuanced judgment required to navigate complex human-centric challenges. Effective leadership during such times relies heavily on emotional intelligence, relationship-building, and an understanding of organizational culture—areas where human capabilities surpass AI. The piece highlights the importance of leveraging AI as a tool rather than a replacement for human expertise in addressing multifaceted issues.
